Adoption of Mobile Paspor (M-Paspor) Innovation in Island Communities: A Unified Theory of Acceptance and Use of Technology Approach (Study at The Immigration Office Class II TPI Tanjung Balai Karimun)
DOI:
https://doi.org/10.58835/jspi.v5i2.463Keywords:
Adoption Innovation, M-Paspor, UTAUT (Unified Theory of Acceptance and Use of Technology)Abstract
Community adoption of public service innovations is an important element in determining the success of the implementation of these innovations. This study aims to analyze the factors that influence community adoption of M-Paspor. The author uses the UTAUT model to identify aspects of M-Paspor adoption by using the variables of performance expectancy, effort expectancy, social influence, and facilitating conditions to see people's desire to adopt M-Paspor in the passport service process at the Tanjung Balai Karimun Immigration Office. This research is associative research with a quantitative approach. Partial Least Square-Structural Equation Modeling (PLS-SEM) analysis and SmartPLS 4.1.0.2 applications were used to analyze the research data. The results showed that performance expectancy, social influence, and facilitating conditions have a positive and significant effect on behavioral intentions to adopt M-Paspor. Meanwhile, effort expectancy have no effect on behavioral intentions to adopt M-Passports. The conclusion is that the intention, willingness, and desire of the people of Karimun Regency to adopt M-Paspor are influenced by three factors, namely the perceived benefits and added value of using M-Paspor, encouragement and advice from the social environment regarding the use of M-Paspor, and the availability of facilities that support the use of M-Paspor.
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